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Employee Satisfaction within Rehabilitation Agencies: An Organizational Learning Approach
by Gail Rieschi
This paper explores the current state of knowledge in the areas of job satisfaction and organizational development in order to, firstly, clarify the needs, values, beliefs and expectations common to human service workers; secondly, to identify the prevailing factors, both internal and external, which may constrain the human service organization from meeting these needs and expectations; and, finally, to highlight those interventions which have proven to enhance employee-organization alignment. Research undertaken within an existing rehabilitation agency clearly suggested that employee "voice", self-efficacy and employee-organization values alignment are key factors in employee well-being and job satisfaction. A participatory management strategy intervention, currently in progress, is described. Further empirically-based research into participatory management and organizational learning strategies is necessary to determine their long-term impact on employee-organization alignment and job satisfaction.
E-Mail: GRieschi@vpi-inc.com
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